WORK WITH DIFFICULT CUSTOMERS

How to turn each encounter into a positive

Dealing with difficult customers can be an everyday part of business life, our course will raise your understanding of the background to conflict and how to resolve confrontations in the most advantageous way possible
We will give you the key skills to build your confidence and to maintain composure whilst de-escalating customer conflict and teach you how to turn each encounter into a positive
Following this course you will be able to recognise the different stages of conflict escalation, know how to respond to conflict and have the skills to stay calm and manage the difficult customer
 
COURSE DURATION
Half day 9am - 1pm
 
Enquire now about WORKING WITH DIFFICULT CUSTOMERS TRAINING COURSE
t: +44 (0)1536 533 541
 

 

WORK WITH DIFFICULT CUSTOMERS

COURSE DATES: See course list
TIME: 9am - 1pm
VENUE: Merlin Training Suite
COURSE FEE: £150 plus VAT
CALL: 01536 533 541 to discuss
 

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