MERLIN LEADERS -  THE GOOD, THE BAD AND THE UGLY OF CUSTOMER SERVICE

Your goal should be consitently exceptional customer service


  • Why bother with customer service - Participants discuss the question and consider the benefits of good customer to the organisation and its employees.
  • Good, Bad and Ugly customer service  - Participants are encouraged to consider their own experiences as customers to help them understand customer expectations
  • Unhappy customers  - Analysis of a case study and discussion regarding the consequences of having unhappy customers who don't complain
  • Communication process - A clear structure for communicating with customers with a self-assessment on how well you fulfil this requirement
  • Living the values - An examination of the participants company's published customer service values
  • Mind the gap - How a participant is matching up to their company's published customer service values - if any gaps exist how can we close them
 
OBJECTIVES
  • Draw on own experiences to identify key customer expectations
  • Link customer expectations with the customer service values of the organisation
  • Identify actions that can be taken to ensure that service provided to customers improves
  • Identiffy possible action the organisation can take to ensure that service provided to customers improves
 
COURSE DURATION
Half day 9am - 1pm
 
Enquire now about GOOD CUSTOMER SERVICE SKILLS
t: +44 (0)1536 533 541
 

 

CONSISTENTLY EXCEPTIONAL CUSTOMER SERVICE

COURSE DATE: See course list
TIME: 9.00am - 1.00pm
VENUE: Merlin Training Suite
COURSE FEE: £150 plus VAT
CALL: 01536 533 541 to discuss
 



Customer Login
basket